General terms and conditions
Harmony Face Yoga
Effective date: 18 October 2026
1. Introductory provisions
1.1. These General Terms and Conditions (the “Terms”) govern the respective rights and obligations of the operator of the Harmony Face Yoga platform and its customers in connection with the use of services and the purchase of digital content, subscriptions, online courses and other products offered.
1.2. The platform is operated by:
Company name: Harmony Esthetic, s.r.o.
Company identification number (IČO): 17776660
Registered office: Lipová 124, Kozinec, 252 65 Holubice, Czech Republic
Commercial Register entry: Registered with the Municipal Court in Prague under file reference C 381591/MSPH
Contact email: info@harmonyfaceyoga.cz
Telephone: +420 737 810 501
Website: https://harmonyfaceyoga.cz
(hereinafter the “Provider”).
1.3. A “Customer” means a natural or legal person who enters into a contract with the Provider through the web platform. A “Consumer” means a natural person acting outside the scope of their business activity or independent professional practice.
1.4. These Terms form an integral part of the contract concluded between the Provider and the Customer.
1.5. If an individual product offer specifies special conditions, those conditions shall prevail in the event of a conflict, to the extent that they do not conflict with mandatory provisions of applicable law.
2. Nature of the services provided
2.1. Harmony Face Yoga is an online educational and content platform focused primarily on facial yoga, relaxation techniques, skincare, lifestyle and related topics.
2.2. In particular, the Provider offers:
- Access to instructional videos, online lessons and educational materials.
- Fixed-term or regularly renewing subscriptions.
- Digital products and courses purchased for a one-off payment.
- Live online lessons, seminars and webinars.
- Paid and free events for which attendance can be booked.
- Other products and services listed in the platform's current offering.
2.3. The specific scope of each product, duration of access, price and any additional restrictions are stated in the relevant offer before the order is completed.
2.4. The platform's content is intended primarily for educational and informational purposes. It does not replace individual medical diagnosis, treatment or professional healthcare.
2.5. The Provider does not guarantee any particular aesthetic or health results. The effects of individual exercises may vary from person to person.
3. Registration and user account
3.1. Registration and the creation of a user account may be required to use certain services.
3.2. The Customer must provide truthful and up-to-date information and protect their login credentials against misuse.
3.3. A user account is intended for the registered Customer's personal use unless the particular offer expressly states otherwise.
3.4. Without the Provider's consent, the Customer must not make paid content available to third parties, share login credentials to circumvent licence restrictions or otherwise permit unauthorised use of the account.
3.5. Where there is a reasonable suspicion of account misuse, the Provider may take proportionate security measures, including temporarily restricting access. The Customer will be informed of the reason for the restriction unless security considerations prevent this.
3.6. The Customer may request the closure of their user account. Account closure does not, in itself, constitute termination of an active subscription; however, the Provider will enable the subscription to be terminated before the account is deleted.
4. Orders and conclusion of a contract
4.1. Products and services are offered on the platform's website.
4.2. Before completing an order, the Customer is informed, in particular, of the product's name and content, its price, the duration of supply, payment terms and any automatic renewal.
4.3. Before submitting an order, the Customer has the opportunity to review and correct the information entered.
4.4. An order is submitted on a binding basis by clicking a button clearly indicating the obligation to pay, such as “Order with obligation to pay”.
4.5. The contract is concluded when the Provider confirms receipt of the order to the Customer's email address.
4.6. The order confirmation contains information about the purchased product, the price, the duration of access and any recurring payments. The Customer also receives these Terms in a form that allows them to be retained.
4.7. The Provider may refuse an order if it cannot objectively be fulfilled or if there is reasonable suspicion that the order was placed fraudulently or unlawfully. If payment has already been made, the amount paid will be refunded.
5. Prices and payment terms
5.1. The prices of individual products and services are displayed on the website in the currency applicable to the relevant offer, particularly Czech koruna (CZK) or euros (EUR).
5.2. The stated prices are final and include applicable taxes where required by law. Any additional charges imposed by the Provider must be disclosed to the Customer before a binding order is placed.
5.3. The Customer may pay for ordered services through an online payment gateway, in particular using a Visa or Mastercard payment card, or by any other payment methods offered during checkout.
5.4. Payment transactions are processed by the payment service provider identified in the payment interface.
5.5. Payment card details are entered through a secure payment environment. The Provider does not store complete card numbers or CVV/CVC security codes.
5.6. For recurring payments, the payment service provider may store a payment token or other secure identifier enabling further payments, within the scope expressly agreed to by the Customer when taking out the subscription.
5.7. Payment is deemed completed when the payment service provider confirms that it has been successfully processed.
5.8. If payment fails, the Customer may be asked to retry the payment or update their payment method.
5.9. The Provider will issue and make available to the Customer a payment receipt and a tax document where required by law.
5.10. Any currency conversion charges imposed by the Customer's bank are governed by that bank's terms and do not constitute income for the Provider.
6. Subscriptions and automatic renewal
6.1. Some Harmony Face Yoga services are provided on a fixed-term subscription basis.
6.2. Subscription options may differ in duration, price and the scope of content made available.
6.3. Before each subscription contract is concluded, it is expressly stated whether the subscription is a one-off purchase of access for an agreed period or an automatically renewing subscription.
6.4. For an automatically renewing subscription, the Customer agrees during checkout to recurring charges at the amount and frequency specified in advance.
6.5. Payment for each subsequent period is normally taken at the beginning of the relevant billing period, unless the offer states otherwise.
6.6. The Customer may disable automatic renewal at any time in the subscriptions section of their user account or through customer support.
6.7. Disabling automatic renewal does not incur a penalty. It does not cancel a period already paid for, and the Customer retains access until that period ends, unless otherwise agreed or unless the Customer exercises a statutory right of withdrawal.
6.8. Once the paid period ends, the subscription will not renew, and access to content requiring an active subscription will cease.
6.9. If a recurring payment fails, the Provider may inform the Customer and allow them to update their payment method. Following prior notice, access to paid content may be suspended until the relevant period has been paid for successfully.
6.10. The Provider may change the subscription price for future periods. The Customer will be informed at least 30 days in advance. If the Customer does not agree to the change, they may terminate automatic renewal before the change takes effect. The change will not affect a period already paid for and must not infringe the Customer's statutory rights.
7. Trial period
7.1. The Provider may offer new or selected Customers a trial period, for example lasting five calendar days.
7.2. The trial may be free of charge or available at a reduced price. Its specific conditions will always be stated in the offer.
7.3. If the trial is followed by a paid subscription, the Customer must be clearly informed before activating the trial of the amount of the first payment, when it will be charged, the frequency of subsequent payments and how to cancel.
7.4. Where a paid subscription is to be activated automatically after the trial, the Customer expressly confirms their agreement to that subsequent paid subscription.
7.5. If the Customer cancels automatic renewal before the first scheduled payment, that payment will not be charged.
7.6. The Provider may limit repeated use of a promotional trial period by the same Customer if that limitation has been clearly disclosed in advance.
7.7. The availability of a trial period does not, in itself, restrict the Consumer's statutory right of withdrawal.
8. Access to digital content
8.1. Purchased digital content is made available to the Customer through their user account or by another method stated for the product.
8.2. Unless otherwise specified, access is provided without undue delay after conclusion of the contract and confirmation of the relevant payment.
8.3. Use of the services may require an internet connection, an up-to-date web browser, a device capable of playing video and the necessary web-platform technologies to be enabled.
8.4. Before concluding the contract, the Provider informs the Customer of material technical requirements and the functionality and compatibility of the digital content.
8.5. The Provider may carry out reasonable maintenance and updates to the platform and take measures necessary for its secure operation. Updates required to maintain the agreed functionality and compliance with legal requirements will be provided to the extent required by law.
8.6. Material changes that adversely affect the Customer's access to the service are governed by the rules of the Czech Civil Code relating to changes to digital content.
8.7. The Provider is not responsible for interruptions to the Customer's internet connection. This does not affect the Customer's rights arising from defective performance or the Provider's liability for the service provided.
9. Paid events, bookings and live lessons
9.1. The platform may offer one-off paid events, live online lessons, webinars, workshops and in-person meetings.
9.2. Each event listing specifies its date and time, price, format, any capacity limit and further attendance conditions.
9.3. A booking for a paid event is binding under the conditions set out in the relevant offer. A free booking does not, in itself, create an obligation to pay.
9.4. For leisure-related events taking place on a specific date or during a specific period, the right to withdraw within 14 days may be excluded in cases provided for by law.
9.5. For other services and digital content, the right of withdrawal is assessed according to their legal nature and the relevant statutory provisions.
9.6. Any voluntary cancellation policy for a particular event will be stated in the offer before booking. Such a policy does not limit the Customer's statutory rights.
9.7. If the Provider cancels a paid event, the Customer will be offered an alternative date or a refund of the amount paid. Acceptance of the alternative date is voluntary.
9.8. If the date or nature of an event changes materially, the Customer will be informed and their statutory rights will be respected.
10. Withdrawal from the contract and refunds
10.1. When a contract is concluded at a distance, the Consumer generally has the right to withdraw without giving a reason within 14 days of conclusion of the contract, unless a statutory exception applies.
10.2. In the case of digital content not supplied on a tangible medium, the Consumer may lose the right of withdrawal under the conditions laid down by law if they have expressly consented to receiving the content before the statutory withdrawal period expires, have been properly informed of the consequences, and the Provider has fulfilled the related information and confirmation obligations.
10.3. For continuously supplied services and subscriptions, the withdrawal conditions are assessed in light of the nature of the performance concerned. Where the provision of a service begins at the Consumer's express request before the withdrawal period expires, the Consumer may be required to pay the proportionate part of the price prescribed by law.
10.4. Exceptions to the right of withdrawal do not apply automatically merely because content is delivered over the internet.
10.5. To withdraw, the Consumer may send an unequivocal statement to the Provider's contact email address, use the form referred to at the end of these Terms, or use the withdrawal function available through the platform's online interface.
10.6. To meet the deadline, it is sufficient to send notice of withdrawal before the withdrawal period expires.
10.7. In the event of a valid withdrawal, the Provider will refund the relevant amount without undue delay and no later than 14 days after receiving the notice of withdrawal, using the same payment method as for the original transaction unless the parties agree otherwise.
10.8. The Provider will not charge any fee for the refund.
10.9. Disabling automatic subscription renewal under Section 6 is different from exercising a statutory right of withdrawal. Disabling renewal does not automatically entitle the Customer to a refund for a period that has already started. The Consumer's statutory rights remain unaffected.
11. Complaints and rights arising from defective performance
11.1. The Provider is responsible for ensuring that digital content and digital services conform to the agreed scope, quality, functionality and other statutory requirements.
11.2. If the Customer discovers a defect, they may submit a complaint by sending an email to the Provider's contact address.
11.3. The complaint should identify the Customer and the purchased service, describe the problem, and, where available, include documents or supporting information that may assist in assessing the defect.
11.4. The Provider will issue confirmation of receipt of the complaint and confirmation of its resolution in accordance with applicable law.
11.5. Complaints concerning digital content or digital services will be resolved within a reasonable time, taking into account the nature of the performance and its intended use, unless otherwise lawfully agreed with the Customer.
11.6. If digital content or a digital service is defective, the Customer may request that the defect be remedied and, under the conditions laid down by the Czech Civil Code, a proportionate price reduction or withdrawal from the contract.
11.7. Statutory rights arising from defective performance cannot be excluded or restricted to the Consumer's detriment by these Terms.
12. Copyright and licences
12.1. Videos, photographs, texts, graphics, audio recordings and other platform content may be protected by copyright and other intellectual property rights.
12.2. By purchasing a product, the Customer receives a non-exclusive, non-transferable right to use the content personally, within the scope and for the period agreed at the time of purchase.
12.3. Without the prior consent of the relevant rights holder, content must not be copied, distributed, sold, made publicly available or used for commercial purposes without authorisation.
12.4. Circumventing technical access protection measures and downloading or automatically extracting paid content in bulk without authorisation are prohibited.
12.5. This provision does not restrict the Customer's statutory entitlements, including exceptions and limitations to copyright established by law.
13. Personal data protection
13.1. The Provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and related legislation.
13.2. Personal data is processed primarily for administering user accounts, performing contracts, processing payments, communicating with Customers, complying with legal obligations and protecting legitimate interests.
13.3. Details of the categories of data, legal bases, recipients, retention periods and data subjects' rights are set out in the separate “Privacy Policy” document.
13.4. Marketing communications are sent in accordance with applicable legislation. Where consent is required, it is voluntary and separate from acceptance of these Terms.
13.5. Technical and necessary service communications, such as order confirmations, payment notifications and subscription information, are not conditional on consent to marketing.
14. Limitation of liability and exercise safety
14.1. The Customer uses the educational content with due regard to their health, individual capabilities and the recommendations of healthcare professionals.
14.2. In the event of health issues, pain, a recent medical procedure or other circumstances in which exercise may be unsuitable, consultation with a qualified healthcare professional is recommended before starting.
14.3. The Provider is not liable for harm demonstrably caused by improper use of the content contrary to clearly stated safety instructions, where the Provider is not liable for such harm under applicable law.
14.4. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
15. Alternative resolution of consumer disputes
15.1. In the event of a complaint, the Customer is encouraged to contact the Provider's customer support first.
15.2. If a consumer dispute cannot be resolved by agreement, the Consumer is entitled to submit a request for alternative dispute resolution to the competent body:
Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2, Czech Republic
Email: adr@coi.gov.cz
Website: https://coi.gov.cz/informace-o-adr/
15.3. Alternative dispute resolution does not affect the Consumer's right to bring proceedings before the competent court.
16. Final provisions
16.1. These Terms are governed by the laws of the Czech Republic, in particular the Czech Civil Code and the Consumer Protection Act.
16.2. If the Customer is a Consumer habitually resident in another country, the choice of Czech law does not deprive them of the protection afforded by mandatory provisions of law applicable under the relevant conflict-of-law rules.
16.3. The Provider may update these Terms, in particular in response to changes in legislation, technology or the services provided.
16.4. Amendments to the Terms apply to new contracts concluded after they enter into effect. Their impact on existing contracts and ongoing subscriptions is governed by applicable law, the agreed conditions and any requirement to provide notice or obtain the Customer's consent.
16.5. The invalidity of any individual provision does not affect the validity of the remaining provisions, provided they can stand independently.
16.6. These Terms are available on the Provider's website and take effect on 18 October 2026.
16.7. These Terms and Conditions are originally drawn up in the Czech language. The English version is provided as a translation for the convenience of Customers. In the event of any discrepancy, inconsistency, or difference in interpretation between the Czech and English versions, the Czech version shall prevail to the extent permitted by applicable law. This provision shall not affect any mandatory consumer rights.